March 13-15 , 2020
Osaka Seikei University, Osaka , JAPAN.

What's New

2020-01-06: This time, we will have an additional workshop. If you are interested in this Paper Development Workshop(PDW), please check the Call-for-Abstract. The PDW title is "Theorizing Digital Transformation of Services and Related Changes in the Nature of Service Work at the Age of Intelligent Machines". The deadline for Abstract Submission is January 31st. Please directly submit your abstract to Dr. Han, Kyoto University( Selected papers will be published in the special issue of the International Journal of Information Systems and Social Change.

2019-12-06: The registration page has been opened here. This time we also hold the domestic conference(language: Japanese). So if you want to the domestic conference as well, please check ``2. Rates for attending Both ICserv2020 and 8th Annual Japanese Conference of the Society for Serviceology (Domestic event)''(The registration/payment page is also in Japanese).

2019-10-28: We would like to express our sympathy to all the victims of the recent natural disasters in Japan, and sincerely pray for the safety of all of you and the early recovery of the affected areas. If you have difficulties to submit your camera-ready manuscript due to the natural disasters, please contact us.

2019-08-02: More detailed instructions were added in the submission page and the templates for extended abstract and full paper in EasyChair. The main added items are as follows.

  • The minimum number of pages for full paper is 8 pages (up to 12 pages)
  • The minimum number of words for extended abstract is 1000 words (up to 2000 words)
  • Include contact email addresses of all authors in the manuscript
2019-07-30: Extended Abstract/Full Paper Deadline Extension until August 31st due to a high number of requests

2019-07-15: The ICServ2020 Submission Page opened

Service and Hospitality management - Moving forward with seamless technology -

The International Conference on Serviceology 2020 (ICServ 2020) invites academicians, industry leaders, and other stakeholders to send original research works and case studies. The conference will be held on March 13th-15th 2020 in Osaka, Japan.

The society of Seviceology dedicates “academics for the society” through social science, economics, engineering science, and many other disciplines. To this end, we encourage submissions that quality studies to improve our understanding of the service and its impact and introduce technical advances that enhance the wellness of society as well as business enterprises. The highlighted topics of interest are in the research tracks listed below, but these are not exhaustive;


  • IoT-Based Services
  • Service Capability
  • Service Design
  • Service Digitalization
  • Service Disruption
  • Service Ecosystem and Value Co-Creation
  • Service Engineering & Technology
  • Service Innovation
  • Service Marketing & Management
  • Service Related Human Behavior
  • Industry Practices (Healthcare, Tourism, Hospitality,
  • Education, Retailing, F&B, Gaming, and so forth)


- ISSIP award sponsored
  by ISSP(The International Society of Service Innovation Professionals)